As the UK government starts to ease the existing lockdown restrictions and we start to see many Countries return to part or full working service we too are actively preparing for the inevitable changes which will need to be adopted across all our offices, factory and staff activities.
As you’ll be aware from our previous updates, Amarinth have maintained their industry leading levels of service throughout the last 12 weeks and continued to meet and exceed the high levels of performance measures we set out to deliver to our customers. Enquiry levels have continued at the same volumes seen before the outbreak with direct orders also exceeding our forecast levels which has resulted in all areas of the business heavily involved in the critical stages of pump design, engineering and manufacturing.
We’ve seen the price of oil rise from a lowly figure of $20 a barrel to over $40 and whilst we believe the global market is slowly increasing its oil usage and planned forwarding to stimulate their individual economies we remain optimistic that many of our customers are gearing up to resume activity levels seen before March 2020.
Our factory and manufacturing activities continue to operate at full capability with all aspects of our sub supplier chain operating to full service. Demand for urgent supply has predictably increased now that that some of our customers have re-opened and are in need of critical support. That said, we remain confident that we are safely set-up to support with the increased demand.
Overall enquiry levels for new pump applications and spares have increased over the past 4 weeks, having initially reduced after many customers furloughed staff or reduced capacity in their businesses. As a global pump manufacturer, we had seen various markets reduce activity levels within each continent; however, since the beginning of May we have experienced a clear uplift in activity with many of our key customers back to pre-COVID19 outbreak levels.
We remain at full capacity across our Sales and Engineering teams, and are available on demand to support all new and existing customers. Any one of our team will be happy to discuss immediate needs via our main enquiry number +44 (0) 1394 462 120.
Our supplier network is back to full capacity, with some also experiencing and uplift in urgent or critical support. As we now enter the second half of the year we can report a strong project order book with new order volumes at a record level, but despite the new ways of working we are pleased to report on-time delivery levels (measured to the day) at 96%.
Continued remote witness testing with our TPI (Third Party Inspectors) and customers has ensured minimum delay with project delivery dates, and many customers have actively given positive feedback endorsing our agile and creative approach to guarantee fully compliant order completion.
Such has been the positive response to this service, that we are now in discussion with many of our repeat customers to promote it after the COVID19 lockdown restrictions, as it provides environmental benefits.
We keep an active eye on the government announcements regarding possible return to work for our remote working staff, and are ready to reintroduce a controlled return when needed in accordance with the CMO’s (Chief Medical Officer) recommendations.
In readiness, we have already prepared our offices for safe distance working and followed the current ‘COVID Safe’ guidelines. These have been adopted across all our offices, with some of our international territories – such as the Middle East – already back to allowing face-to-face interaction with businesses.
Our measures and actions continue to ensure minimum disruption, whilst maintaining full service and quality standards, and over the forthcoming weeks we will review, evaluate, and act accordingly to maintain this momentum.
We appreciate your understanding during this time and are confident that our current measures and policies will allow us to deliver the service that you expect.
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